Support is available to help with questions, account-related issues, technical concerns or general feedback. Our team can assist with registration, KYC checks, withdrawals and payment methods, or with bonus balance and free spins queries. We also support players reporting issues with slots, live casino tables, live betting, featured games, active promotions and recent wins. Use live chat, email or phone for fast, practical help and sensible next steps.
| Department | Contact |
|---|---|
| Customer support | [email protected] - live chat & email, 24/7 (live chat avg 5 min, email within 2 hours) |
| General enquiries | [email protected] - general enquiries and KYC (response within 24 hours) |
| Affiliate enquiries | [email protected] - partner support and payments (response within 48 hours) |
| Phone | +44 20 7946 0823 - phone support (Mon-Fri, 09:00-18:00) |
| Working hours | Mon-Fri, 09:00-18:00 - core office hours |
Email Support
Email is the fastest way to handle detailed requests, account issues or document submissions. Please contact [email protected] with a clear subject line and include your full name, account ID and up-to-date contact details to avoid delays. Providing these details helps us process requests more quickly. For immediate checks use live chat, but email remains preferred for complex or document-based cases.
Contact Form
Response Time
Our support team aims to reply to most enquiries within one business day. Simple requests are usually handled quickly via live chat or email, while more complex cases such as verification or payment investigations may take longer depending on their nature and required checks. We’ll keep you updated on progress and provide an estimated timeframe when a case needs extra time.
Feedback
We'd love to hear your feedback, suggestions or ideas to improve the site. Share notes about games, promotions, payments or anything that could make play smoother. Every message is read carefully by our team and used to improve features, fixes and user experience. Send feedback through live chat or [email protected] and help shape the service.