Responsible Gambling

We take responsible gambling seriously and are committed to keeping play safe and under your control. We aim to offer clear tools and practical support so players can set sensible limits, take breaks when needed and get help if gambling starts to cause harm. Below you will find the principles that guide our approach and the tools we offer to help you stay in control.

Player protection principles

We put player safety first by combining proactive account monitoring with self-help tools. We promote controlled play, clear information and quick access to support. We will act where there are signs of risky behaviour and we expect players to gamble responsibly and keep account details accurate.

Activity-control tools

We provide a range of controls you can use at any time from your account or by contacting support. These include deposit limits, loss limits, session time limits, daily activity notifications and temporary account breaks. Use these tools to manage how often and how much you play.

How to set limits

You can set daily, weekly or monthly deposit limits and loss limits through your account settings or by contacting our support team. Limits take effect immediately or within a short processing period, and can be reduced at any time. Requests to increase limits may be subject to a cooling-off period.

Time limits and session controls

Session time limits and reality checks help you keep track of play. You can set automatic session time-outs and receive reminders after a chosen period. Short account breaks - from 24 hours to several weeks - are available if you need time away from gambling.

Self-exclusion and account closure

If you need to stop gambling, self-exclusion can be arranged quickly via Live Chat with our support team. Permanent account closure requests are handled through our support channels and are actioned promptly. While excluded, you will not be able to access your account or receive marketing communications.

Recognising problem behaviour

Look out for signs such as chasing losses, spending more time or money than intended, neglecting work or family, borrowing to gamble, or feeling anxious about gambling. If you notice these behaviours in yourself or someone else, act early and use the tools available.

Practical tips to stay in control

Set realistic deposit and time limits, use session reminders, avoid gambling when stressed or under the influence, treat gambling as entertainment rather than a way to make money, and regularly review your account activity. Share controls with a trusted person if you need extra support.

Professional help and support organisations

If you need further assistance, professional organisations can help with confidential advice and treatment. In the UK these include GamCare, Gambling Therapy, Gamblers Anonymous and the Gordon Moody Association. If you need help contacting a support service, our team can point you in the right direction.